Terms & Conditions

Welcome to the Philip Hunt Home Accessories website terms and conditions for use. Please read them through carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions.
Philip Hunt Home Accessories   reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference.

Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail ( phil@philiphuntantiques.co.uk)  or call us on 01603 629999 between 9am and 4pm Monday to Friday.

Purchasing goods

You place an order on the website by selecting an item and following the instructions. You will have an opportunity to check and correct any input error in your order up until you click the Submit Order button.

If you are paying by credit card, we will authorize your debit or credit card payment.   If you are paying by cheque, we will deposit your cheque on the first working day after we receive it.

Once payment has been authorised, or your cheque has cleared, and we have determined the availability of stock we will arrange for the delivery of the goods to you. We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.

It is recommended that you retain all e-mails relating to your order and contract.

Payment

If you have chosen to pay by card, once your order is received we will process the payment for your order by way of the credit or debit card details you have provided. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit or debit card used for the payment of the order.

If you have chosen to pay by cheque, please send payment in full to the Online Office address. Once your order is received we will deposit your cheque. Once the cheque has been cleared for payment, we will begin processing your order. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be made by cheque from us to you.
We do not operate a ‘cash on delivery’ system. We will advise you if your payment details cannot be authorized for any reason or if your cheque has failed to clear. We may then invite you to pay by another method.

All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that price which is displayed on the website. Prices include VAT unless otherwise stated. Delivery charges are calculated as part of the checkout process, based on the number of items and where you live. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.

Security and Clearing

All credit and debit card payments that are made on our website are protected by a secure connection. As an additional security means, no credit or debit card details submitted online are stored directly by us once your order has been processed.

Delivery

We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. We can only deliver to addresses within mainland UK.

We aim to deliver your furniture as soon as possible and normally within 2-3 weeks. If circumstances change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.
 You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.

The  Delivery Team will bring the furniture into your home.  All deliveries are signed for. They will contact you to arrange a suitable delivery time and if you are out there will be an additional charge to re- deliver.

Access

Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room.

Should you have any concerns over access, then please contact us by e-mail or telephone.

Cooling Off Period

You are entitled to a statutory cooling off period beginning from the date you placed your order and ending 7 working days after you received the goods. You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).

If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.

If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted.

If you have received the goods at the time of cancellation of the contract the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted, PROVIDED THAT the goods are returned by you and received by us in the condition that they were in when delivered to you.

If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.

Damaged or Defective Goods

Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect. If the goods are found to be either damaged or defective in any way at the time of delivery, you must notify us immediately.If damage is discovered after delivery, you must contact us within 3 days of delivery of the goods.

If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will send a replacement item upon confirmation that the damaged item has been returned to us.

If the goods are found to be defective we will refund all monies paid by you for the goods in question (including the delivery charges) together with any return delivery charges you may have reasonably incurred if you have undertaken to return the items yourself, in the same form of payment originally used for the purchase as soon as possible.

Cancellation by Us

 We reserve the right not to accept any order request if:

1. we have insufficient stock to deliver the goods you have ordered;
2. we do not deliver to your area;
3. one or more of the goods ordered was incorrectly described or priced on the website;
   
4. the payment transaction is not authorized; or
5. you have not complied with the provisions of “ Contractual Capacity “ below.

If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Stock

As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering or can be ordered. If any item is out of stock we will notify you and proceed as described above.

Unforeseen Circumstances

While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

Complaints

If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by facsimile, telephone or e-mail, the details of which are contained under the “Contact Us” page. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

Contractual Capacity

In order to be eligible to enter into a contract with us to purchase goods through the website you must:-

1. provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number;
2. be over the age of 18.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

Law

These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English.

Data Protection and Privacy

Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service.